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12 January
Upgrade Vista Home Premium To Windows 7 Professional
Upgrade Confusion Solved
by
SoftwareGuru
As 2010 begins, Windows 7 popularity shows no sign of slowing
down.
Our ongoing commitment to improving customer service means
that we are keeping a close watch on the most frequently asked
questions and concerns.
This week here at Software4Students we received a lot of
questions about upgrading Vista Home Premium to Windows 7
Professional.
It would appear that some people are having trouble during
installation.
To help provide the answers you need, we have added the
Official Microsoft Upgrade Chart to all Windows 7
product pages.
In addition, we have highlighted the key point which is as
follows:
S4S & Microsoft advise customers to choose the upgrade
DVD's "Custom Installation" option when available
rather than "In-Place Upgrade" and to back up all important
files before beginning.
Unless you have Windows Vista Business and you are staying
32-bit or staying 64-bit, you MUST use the Custom Installation
option to install Windows 7 Professional Upgrade.
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Home Users Are Not IT Managers
I am certain a few people out there will immediately say, "I
want to keep my files without having to do a clean install using
the upgrade DVD. Help me!"
These are the customers that try to use the "in-place
upgrade" option which - where possible - allows you to keep your
personal files and only operating system files are changed.
While this sounds like the preferable option, please believe us
(and Microsoft) when we both say that you really do not want to
use that option.
Aside from the fact that it won't work in most instances, even
if it is available to you, it can really cause operating system
stability problems later on.
That raises another question - why do Microsoft include it as an
option and yet advise customers against using it?
My own guess would be that business IT managers are Microsoft's
main concern (they pay a lot more for Windows 7 than home users
and students). They will know and use custom installation to enable a
clean install from the upgrade DVD.
The average home user or student won't know as much as a
professional IT manager so customers then ask software resellers
to try and explain where they are going wrong.
This is where customer frustration can set in.
Microsoft software resellers such as Software4Students and
Amazon do not provide installation or technical support.
As a general rule we advise customers to contact
Microsoft Technical Support online or to phone them on
0870 6010100.
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Upgrading To Windows 7
This week I decided to upgrade my own laptop from Windows Vista
Home Premium to Windows 7 Professional to double check the
process again.
Everything went smoothly and I experienced no problems.
I must admit though, when you are using an upgrade DVD
and the screen offers you two options (in-place upgrade or
custom installation), your first instinct is to click on the
option with the word "upgrade".
Something as simple as the lack of the word upgrade in
the second option box during install is clearly causing home
users and students all sorts of confusion.
My initial thought was "hang on, why is the word upgrade
missing from the option I know I need to use?".
At Microsoft HQ, you wonder if during the development process
they did a test where they got someone who is a real beginner at
using a computer to try using the upgrade DVD. I suspect they
didn't.
In 1995 Windows made using computers a lot easier but the
language used during installation is still causing problems in
2010.
If the average home user believes they can only own the latest
version of Windows hassle free if they buy a new computer,
that's a worrying prospect.
If Microsoft start losing market share when Google's
forthcoming desktop operating system arrives, will home users
and students simply be using the OS they found easiest to
install?
Click on the link now if you would like to visit our
Microsoft
Windows 7 software section.
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Posted by
admin
at
11:34
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Upgrade Vista Home Premium To Windows 7 Professional