- Who can buy software at Software4Students?
- Why are products so much cheaper at Software4Students?
- Why should I buy at Software4Students?
- Why do I need to register at Software4Students?
- I can't find my college or school what do I do?
- How many computers can I install the software on?
- Do I need to have a version of Windows on my PC before I can upgrade
to XP Pro or Vista Business?
- Can I buy more than one copy of each application?
- Can I download the software I need directly from your website?
- Will my software still belong to me when I leave school or college?
- What is the difference between the different versions of Office?
- Do Microsoft Student products provide the same functionality as those
available through the retail market?
- Who is eligible to purchase Adobe CS4 Products?
- Who is eligible to purchase Adobe CS5 Products?
- What do I have to do to prove I am eligible?
- Where is my product key?
- Can I buy more than one copy of each application?
- Will my software still belong to me when I leave school or college?
- Can I return Adobe software for a refund if I cannot prove eligibility?
- Where can I get support for Adobe software?
- How can I pay for my order and is buying online safe?
- Do you provide an invoice?
- Do you refund VAT on purchases for residents of the Channel Islands?
- How soon can I expect my software to be delivered?
- Are there any restrictions on where my order can be shipped?
- What is a media delivery option?
- What is a download delivery option?
- Is there a difference in the functionality of a product between
delivery option?
- What is your refund policy for media delivery option?
- What is your refund policy for download delivery option?
- Windows 7 digital download requirements
- Microsoft Office 2010 digital download requirements & instructions
- Why do Software4Students validate orders?
- What validation requirements are in place?
- My order has a status of validation required, what do I do now?
- Do you provide support for the software?
- Where can we get support for our Microsoft software?
- How do I get free support?
- How do I get assisted support?
Primary and Secondary students: All currently registered students of primary
and second level schools in the UK
University and college students: All currently registered students of universities
and colleges in the UK
Parents, grandparents and guardians: If you are a parent or guardian or have
a grandson or granddaughter for whom you would like to license the software, then
you can purchase the software. The main requirement to purchase is that the end
user licensee must be a student or be a faculty member in one of our listed educational
institutions.
Teachers: Teachers employed by an accredited primary or secondary school,
or a public or private university or college
Software4Students is a programme designed with Microsoft to help students and parents
access professional versions of software for home use. As a gold certified partner
and a Education Large Account Reseller we are in a position to offer hugely discounted
Microsoft software to students and their parents to encourage the use of ICT to
boost learning and achievement. These unbeatable deals stem from our strong, long-term
relationship with Microsoft - and they benefit everyone!
Software4Students programme is a combination of many things. It's not about
JUST supporting ICT in schools, or saving pupils money, or making more software
available, or making the same school license deals available to pupils. It's
a mix of all of these things, and ultimately every time a single pupil buys a bit
of software through the scheme today:
- the school gets a small rebate
- the parent/pupil/student saves money
- the pupil gets more software than if they'd bought a similar pack in store
- and pupils are encouraged to use ICT a little bit more for their learning
If you are unable to find your school or college in our list please contact support@software4students.co.uk.
Please provide the full name, address including county and post code of the school
or college, please also state whether it is primary, secondary or third level.
Because our special educational discounts are only available to learners - and their
parents - who are current students of the schools that are associated with this
initiative. So we need you to register and agree to our terms and conditions. Registration
is really easy and you only have to do it once. Next time you visit Software4Students,
you can just use your login name and password to start shopping straight away!
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You may:
- install and use a copy of the Software on one personal computer or other device;
- install an additional copy of the Software on a second, portable device for the
exclusive use of the primary user of the first copy of the Software.
Please note, for Operating System software (e.g. Windows 7) you are only eligible
to install the software on ONE computer, this is for operating system software only
Yes. Under Software4Students programme Microsoft provides students with an upgrade
license to use operating system software. For a list of supported upgrade paths
please check
here. Microsoft restricts volume licensing programs
to operating system upgrade products. If you need the full system product, you will
have to buy it commercially.
No, under the terms of the programme each student is entitled to one copy only of
each version of the software.
Yes. For certain products Software4Students offer a digital download option, if
this is available for the products you have selected an option will be available
to choose either media delivery or download
delivery at purchase time.
Yes, the license offered to you by Microsoft is a perpetual license and does not
expire when you cease to be a student. You can still use the products after you
graduate or leave college.
Please follow this link for a comparison:
Office 2007
Please follow this link for a comparison:
Office 2010
Yes, a product purchased through Software4Students offers the same functionality
as a product purchased through the retail market and in some cases more functionality.
For example the student and teachers version that you would buy online or in shops
is the limited Home & Student version. This does not include Outlook, Access,
or Publisher - these are only available on the Professional Versions, which is what
we provide through Software4Students. This may be less important to primary schools,
but in secondary schools Access is required to deliver the ICT curriculum, so schools
may prefer students to be able to buy this for home. If a student wants to buy Access
separately, it will typically cost A�120-A�150 elsewhere.
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Eligibility: The Adobe CS4 Student Editions are only for students meeting
the eligibility criteria set out below, not teachers or lecturers. Teachers and
lecturers can buy Adobe CS5 products. Only full- or part-time students enrolled
at a higher education establishment, defined as an accredited public or private
university or college that grants degrees requiring not less than the equivalent
of two (2) years of full-time study, or students enrolled at an accredited public
or private secondary school providing full-time instruction are eligible to purchase
Adobe Student Edition software. This license may only be used on a privately-owned
computer. Full details of the process for submitting proof of status can be found
in the box
University and college students - students enrolled at a higher education
institution defined as an accredited public or private university or college (including
community, junior, or vocational college) that grants degrees requiring not less
than the equivalent of two years of full-time study
Primary and secondary school students - students enrolled at an accredited
public or private primary or secondary school providing full-time instruction
Faculty and staff - teachers and staff employed by an accredited primary
or secondary school, or a public or private university or college
In order to receive a serial number, individuals must provide proof that they are
an eligible user of Adobe Student and Teacher Edition software. The following is
needed to provide evidence of eligibility:
Students - students must provide a photocopy of a valid, current student
ID that includes the student's name, date, and a photo. If the student does
not have such an ID, he or she must instead provide a photocopy of a valid photo
ID and one of the following items:
- Official, current non-photo student ID with name and date
- Official, current school transcript indicating name of school and student
- Official, current school tuition bill indicating name of school and student
- Official, current report card indicating name of school and student
- Other official dated proof of enrolment
Students who are younger than 18 and do not have a valid photo ID may provide an
official letter from their eligible school stating their name and current enrolment
status.
Teachers, faculty, and staff -teachers, faculty, and staff must provide a
photocopy of a valid, current school ID that includes their name, date, and a photo.
If the educator does not have such an ID, he or she must instead provide a photocopy
of a valid photo ID and one of the following items:
- Faculty or staff pay check stub
- Official letter from the registrar of the educational institution
Before you can install the software, you must obtain the product key from Adobe
by submitting proof of your eligibility.
No, under the terms of the programme each student is entitled to one copy only of
each version of the software.
Yes, the license offered to you by Adobe is a perpetual license and does not expire
when you cease to be a student. You can still use the products for non-commercial
use after you graduate or leave college.
We are unable to accept returned Adobe software once its been opened. Please ensure
you meet eligibility requirements before purchasing Adobe software. If you have
purchased the software in error, you may return it to us within 10 business days
if the software is unopened and undamaged. There is a 5.00 postage and handling
charge for returned software.
Software4Students does not provide technical support for the installation or use
of Adobe products. The best place for customers to get product support is
http://www.adobe.com/support/.
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You can buy at Software4Students using your credit or debit card and the online
transaction is totally safe. We use secure encrypted transmission of your payment
details, so no-one can see or record your credit or debit card number. And we never
store any payment card information.
Yes. An invoice is sent automatically to you by email after you place your order.
Please add software4students.co.uk to your safe sender e-mail list. You can also
find a printable invoice in the order history section of 'My Account'
after you login.
No, products sent to the Channel Islands cannot be zero rated due to the additional
individual evidence required as proof of export. The processes used to minimise
costs for all our customers, unfortunately does not allow for the disaggregation
of particular orders to provide this evidence.
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All orders are usually dispatched within 24 hours when the item is in stock. Most
orders are received within 3-5 working days. Software4Students operate under strict
license agreements and must therefore validate a number of orders. This could lead
to a delay in the delivery of your order of up to 21 days (Please note, this happens
in under 2% of cases). Please see our
terms and conditions for further information.
To view the status of your order, please login and go to Order History under My
Accounts.
Yes, shipping is available to United Kingdom addresses only.
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When you select media as the delivery option Software4Students will ship a DVD Mailer
or Box Set as described in the product description directly to your shipping address.
All media deliveries are usually dispatched within 24 hours. The products are shipped
First Class Royal Mail and most orders are received within 2-5 working days.
When you select download as a delivery option, after your order is validated,
Software4Students will provide a link enabling you to immediately download, install
and begin using your product. In the case of download delivery options you will
not receive a DVD for installation. The information required to access this link
and all required activation keys will be emailed to you. This information will also
be available within your account on the Software4Students website.
Please follow this link for instructions on how to access your download path and
activation key from within your account: Walkthrough
No. The product you will receive when choosing either delivery option is exactly
the same.
If you have purchased software in error and selected the media delivery option,
we will refund you if you have notified us within 10 days of purchasing the software.
The media must be returned unopened and undamaged. We will refund you based on your
original method of payment. Please e-mail
support@software4students.co.uk for further details. The package must be
returned within 10 business days of issuance of the RMA.
We are unable to refund software once it has been purchased as a download option.
This no refund policy is in accordance with paragraphs 3.92 to 3.95 'IT consumer
contracts made at a distance: Guidance on compliance with the Consumer Protection
Act' and with the Distance Selling Regulations (DSRs) 2000. Further information
is available at www.oft.gov.uk.
Software4Students as an authorized reseller are required to prevent illegal distribution
and/or reproduction of digital download software.
Due to technical requirements copies of Windows 7 purchased via digital download
are required to be burnt to DVD for use. To install Windows 7 purchased via digital
download please use the following guidelines
- Download the Microsoft_Windows_7 installer from your account once the product has
been purchased
- Double click the installer
- This will download an ISO image of Windows 7 to your hard drive, please allow this
download process to complete fully before proceeding
- Burn the image file downloaded to a DVD as an ISO image format
(please note that this my require additional DVD burner software)
- Your copy of Windows 7 is now ready to be installed from DVD
Please follow this link for instructions on burning an IMG or ISO file:
Walkthrough
Please follow this link for instructions on "How to install Windows 7":
Walkthrough
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Before purchase please check that your computer has the following requirements:
- Windows XP SP3, Windows Vista or Windows 7
- You don't need to replace hardware that is capable of running Office 2007; it will
support Office 2010.
- Processor: 500 MHz or higher
- Memory: 256 MB or higher Hard Disk: 1.5 GB; a portion of the disk space will be
freed after installation if the original download package is removed from the hard
drive.
The download path and activation key(s) can be found in the confirmation email that
was sent to you directly after you made your purchase. Please follow this link on
"How to install Office 2010":
Walkthrough
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In order to continue to make great value software available to all our customers,
Software4Students must ensure that customers meet the license requirements of our
suppliers. As a result we validate all orders prior to fulfillment, this affects
roughly 3% off all orders, which in certain cases we may require further information
from you in order to process your order. This process can, in rare circumstances,
result in either a cancellation and refund of your order or a delay of up to 21
days before you receive your products.
The validation requirements differ from product to product, but all are necessary
to ensure that Software4Students can continue to supply great value software. In
general Software4Students will checks all information entered to ensure that the
end user will is in full time education, or is the parent, guardian or teacher of
a students in full time education. If unusual or potentially suspicious activity
is detected, e.g. a customer buying a higher than normal number of products then
Software4Students will place the order in validation required until we can be certain
that the end user meets the license requirements.
In this case you should contact Software4Students at support@software4students.co.uk.
Please give your name, your order number and any further details you feel necessary
when contacting support.
I have a question which does not appear here, what do I do?
If, after reading through all the Frequently Asked Questions, you still require
help, you can email our support team at
support@software4students.co.uk
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Software4Students will provide answers to questions relating to the purchase of
software from our site and queries on orders placed with us. We do not provide support
on the installation or setup of software.
The best place for consumers to get support is
http://support.microsoft.com. This is the hub for customers
to get access to self-help support and assisted support. Please note, self help
support is free, but you will need to pay for assisted support.
A direct link to the self-help (free) support, customers can go to
http://support.microsoft.com/gp/hublist
and select the product you need help with.
For a direct link to assisted (paid) support, customers can go here
http://support.microsoft.com/gp/assistsupport.
Please note that assisted support (i.e. talking to a support agent on the phone,
via internet chat, or via e-mail) is only available from Microsoft for a charge.
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