Frequently Asked Questions

About Software4Students

  1. Who can buy software at Software4Students?
  2. Why are products so much cheaper at Software4Students?
  3. Why should I buy at Software4Students?
  4. Why do I need to register at Software4Students?
  5. I can't find my college or school what do I do?

About our software

  1. How many computers can I install the software on?
  2. Do I need to have a version of Windows on my PC before I can upgrade to XP Pro or Vista Business?
  3. Can I buy more than one copy of each application?
  4. Can I download the software I need directly from your website?
  5. Will my software still belong to me when I leave school or college?
  6. What is the difference between the different versions of Office?
  7. Do Microsoft Student products provide the same functionality as those available through the retail market?
  8. I'm having a problem with Microsoft Office, where can I get help?

About payment

  1. How can I pay for my order and is buying online safe?
  2. Do you provide an invoice?
  3. What is your refund policy?

About delivery

  1. How are the Microsoft products shipped?
  2. How soon can I expect my software to be delivered?
  3. Are there any restrictions on where my order can be shipped?

About Software4Students

Who can buy software at Software4Students?

This site is for students and their parents and is intended to supply low-cost software for home use. The licensee of the products is required to be a University, College or School student in the UK.

Why are products so much cheaper at the Software4Students?

Software4Students is a programme designed with Microsoft to help students and parents access professional versions of software for home use. As a gold certified partner and a Education Large Account Reseller we are in a position to offer hugely discounted Microsoft software to students and their parents to encourage the use of ICT to boost learning and achievement. These unbeatable deals stem from our strong, long-term relationship with Microsoft - and they benefit everyone!

Why should I buy at Software4Students?

Software4Students programme is a combination of many things. It's not about JUST supporting ICT in schools, or saving pupils money, or making more software available, or making the same school license deals available to pupils. It's a mix of all of these things, and ultimately every time a single pupil buys a bit of software through the scheme today:

  • the school gets a small rebate
  • the parent/pupil/student saves money
  • the pupil gets more software than if they'd bought a similar pack in store
  • and pupils are encouraged to use ICT a little bit more for their learning

I can't find my college or school what do I do?

If you are unable to find your school or college in our list please contact support@software4students.co.uk. Please provide the full name, address including county and post code of the school or college, please also state whether it is primary, secondary or third level.

Why do I need to register at Software4Students?

Because our special educational discounts are only available to learners - and their parents - who are current students of the schools that are associated with this initiative. So we need you to register and agree to our terms and conditions. Registration is really easy and you only have to do it once. Next time you visit Software4Students, you can just use your login name and password to start shopping straight away!

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About our software

How many computers can I install the software on?

You may:

  1. install and use a copy of the Software on one personal computer or other device;
  2. install an additional copy of the Software on a second, portable device for the exclusive use of the primary user of the first copy of the Software.

Do I need to have a version of Windows on my PC before I can upgrade to XP Pro or Vista Business?

Yes. Under Software4Students programme Microsoft provides students with an upgrade license to use operating system software. For a list of supported upgrade paths please check here. Microsoft restricts volume licensing programs to operating system upgrade products. If you need the full system product, you will have to buy it commercially.

Can I buy more than one copy of each application?

No, under the terms of the programme each student is entitled to one copy only of each version of the software.

Can I download the software I need directly from your website?

No. We only supply full-media Microsoft products. When we say full-media software we mean we supply you with CD or DVD discs and a licensing key that you use to install the software.

Will my software still belong to me when I leave school or college?

Yes, the license offered to you by Microsoft is a perpetual license and does not expire when you cease to be a student. You can still use the products after you graduate or leave college.

What is the difference between the different versions of Office?

Please follow this link for a comparison: Office 2007

Do Microsoft Student products provide the same functionality as those available through the retail market?

Yes, a product purchased through Software4Students offers the same functionality as a product purchased through the retail market and in some cases more functionality. For example the student and teachers version that you would buy online or in shops is the limited Home & Student version. This does not include Outlook, Access, or Publisher - these are only available on the Professional Versions, which is what we provide through Software4Students. This may be less important to primary schools, but in secondary schools Access is required to deliver the ICT curriculum, so schools may prefer students to be able to buy this for home. If a student wants to buy Access separately, it will typically cost £120-£150 elsewhere.

I'm having a problem with the software, where can I get help?

You can receive help for Microsoft Office here: http://office.microsoft.com/en-gb/help/FX100485361033.aspx?pid=CL100605171033

For other Microsoft programs, visit http://support.microsoft.com/

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About payment

How can I pay for my order and is buying online safe?

You can buy at Software4Students using your credit or debit card and the online transaction is totally safe. We use secure encrypted transmission of your payment details, so no-one can see or record your credit or debit card number. And we never store any payment card information.

Do you provide an invoice?

Yes. An invoice is sent automatically to you by email after you place your order. Please add software4students.co.uk to your safe sender e-mail list. You can also find a printable invoice in the order history section of 'My Account' after you login.

What is your refund policy?

If you have purchased software in error, we will refund you if you have notified us within 10 days of purchasing the software. The media must be returned unopened and undamaged. We will refund you based on your original method of payment. There is a £5.00 postage and handling charge for returned software. Please e-mail support@software4students.co.uk for further details. The package must be returned within 10 business days of issuance of the RMA.

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About delivery

How are the Microsoft products shipped?

The media kits for the Microsoft products are shipped to you as soon as your order is received. The products are shipped First Class Royal Mail.

How soon can I expect my software to be delivered?

We will dispatch your order to you immediately. We aim to deliver all orders for free within 7 working days. Our media is carried by Royal Mail, however sometimes we experience delays and occasionally, postage can take up to 10 working days.

Are there restrictions on shipping addresses?

Yes, shipping is available to United Kingdom addresses only.

I have a question which does not appear here, what do I do?

If, after reading through all the Frequently Asked Questions, you still require help, you can email our support team at support@software4students.co.uk

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